RETURNS & REFUNDS
Refund Policy
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At HDPOCKETDOORS® we are committed to providing customer satisfaction. Therefore, we offer refunds and exchanges subject to the following conditions:
· All returns and exchanges, including damaged or defective items, will require contacting us via phone or email and require an approved RGA form which must accompany the return.
· All returns or exchanges must be received and accepted within 30 days of purchase to qualify for a refund or exchange (EMTEK AND CAVILOCK RETURNS/EXCHANGES ONLY).
· Customer is responsible for return shipping in original or equivalent packaging.
· Refunds will be issued in the form of a check and may take up to 4 to 6 weeks once the return has been processed.
· All returns and exchanges are subject to a restocking fee equal to 25% of each returned item’s purchase price.
· Refunds and Exchanges are not accepted on custom orders.