Refund Policy


It is our intent to provide customer satisfaction. Refunds and Returns are not accepted on custom orders. Emtek and Cavilock Handle returns or exchanges must be received and accepted within 30 days of purchase in order to qualify for a refund. Customer is responsible for return shipping in original or equivalent packaging. Refund will be issued in form of a check may take up to 4 to 6 weeks once return has been processed. All returns and exchanges are subject to a $25 restocking fee per item. All returns and exchanges including damaged or defective items will require contacting us via phone or email.