Refund Policy

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At HDPOCKETDOORS® we are committed to providing customer satisfaction.  Therefore, we offer refunds and exchanges subject to the following conditions:

 

·       All returns and exchanges, including damaged or defective items, will require contacting us via phone or email and require an approved RGA form which must accompany the return. 

 

·       All returns or exchanges must be received and accepted within 30 days of purchase to qualify for a refund or exchange (EMTEK AND CAVILOCK RETURNS/EXCHANGES ONLY). 

 

·       Customer is responsible for return shipping in original or equivalent packaging.

 

·       Refunds will be issued in the form of a check and may take up to 4 to 6 weeks once the return has been processed.

 

·       All returns and exchanges are subject to a restocking fee equal to 25% of each returned item’s purchase price.

 

·       Refunds and Exchanges are not accepted on custom orders.